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Conduct performance reviews for all staff on a yearly basis or as needed.Provide mentorship and constant communication for AGM & Shift Supervisor(s), as well as bar staff to promote growth and desired work ethic.Review all time clocks weekly for payroll.Work with Marketing to promote tasting room events, community events, and specials to help increase the flow of traffic to the location.Participate in events planning and support, manage resources and contribute to the creation of special events and promotions.Demonstrate flexibility in scheduling and assist as needed with ensuring all shifts are appropriately staffed. Maintain the highest level of customer service and professionalism with guests, management, and co-workers.Respond promptly and appropriately to all guest requests and concerns. Engage guests in conversations, creating regulars, and maximizing the customer experience.Monitor guest relations and serve as the point contact for guest complaints and/or special needs. Maintain a welcoming, educational, exciting, and inviting experience for all guests.Ensure they have appropriate resources to complete essential job duties. As needed, provide support to bar staff in the performance of essential job functions.Brainstorm new ways, tactics, events to increase sales and brand awareness.Analyze trends on visitors, events, beer, food, and merchandise.Coordinate scheduling of onsite food trucks and vendors.Build & maintain vendor relationships for all facility maintenance needs.Complete various maintenance and repairs, and coordinate with team members, AGMs and shift supervisors on significant repair issues and needs.Service any needed equipment on a regular basis such as cold box, crowler machine, slushie machine, dishwashers, bottle fridge, etc.Taproom point of contact for POS questions and adjustments.Manage inventory and participate in merchandise placement to forecast inventory needs and meet sales goals.Ensure all staff is using up-to-date documentation. Follow and improve existing checklists and SOPs using Google Suite.Develop Standard Operating Procedures (SOPs) to increase efficiency throughout all aspects of the taproom.Create change for tasting room cash drawers.
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The Taproom Manager reports to the Director of Retails Operations. This position will manage all bar staff in their job duties and ensure the taproom operations run smoothly and to the fullest Pure Project standards and expectations. Maintaining accurate taproom inventory (glassware, crowlers/growlers, kegs on hand, etc.The Taproom Manager will be focused on creating a beer-centric experience and providing friendly, knowledgeable, responsive, and exceptional service for guests.Creating and maintaining a pleasant taproom environment (temperature, music, cleanliness, conduct).Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors) and troubleshooting draft system to correct issues.Assist with setting up and closing down cash drawers, ensuring that the taproom is clean and ready for patrons.Setting the daily schedule for taproom employees.Passion for craft beer and customer service.Ability to effectively communicate with staff and customers.Strong leadership skills and ability to motivate others.A minimum of 1 year management experience in a restaurant or taproom setting.We are looking for an energetic, dedicated, experienced Taproom Manager to join or team. We are located in Catawba Island and opened May of 2018. Twin Oast is a Family owned and operated Farm-to-Fermenter Brewery.